For Help Call us at 704.596.3132

Return Policy

Return Policy

Returns policy

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service at 704-596-3132. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

If you are not completely satisfied with your product, you have 14 days to return merchandise for a full refund or exchange for a different size or color. Just send it back to us and we will send out a replacement within 7 days of receiving it.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

How to return a product

Please enclose the return form with the returned products.

You can download the PDF return form by Clicking Here.

Our return address is:

Famous Mart
6600 North Tryon Street
Charlotte, NC 28213

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.